Multiasistencia

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Member companies of the Multiasistencia® Group

Servicios Compartidos Multiasistencia, SL.: A Spanish trading company registered at the Madrid Registry of Commerce in volume 27882, folio 18, inscription 1ª. Its registered office and tax domicile is located at C/ Ronda de Poniente, 7, Tres Cantos (Madrid • ES28760 • Spain). Its tax ID number (CIF) is ES85944577B.

A multinational group, (Spain, France, Portugal and Brazil) an independent provider of outsourcing solutions (Business Process Outsourcing or "BPO") for large corporate customers, primarily in the banking and insurance sectors.

From its original activity of claims management, it has incorporated other areas of BPO in other branches of insurance, as well as new lines of business related to the management of the user databases of our corporate customers (design, marketing and operation of customer loyalty programmes), such as "back office" management for changes in direct debiting in a good part of the Spanish financial institutions and insurance mediation. From a strategic and business point of view, the group is structured in the following lines of business:

1. GRUPO MULTIASISTENCIA, S.A., a Spanish trading company registered at the Madrid Registry of Commerce in volume 19,457, folio 191, section 8ª, sheet M-341456, inscription 1ª. Its registered office and tax domicile is located at C/ Ronda de Poniente, 7, Tres Cantos (Madrid • ES28760 • Spain). Its tax ID number (CIF) is ES838308023A.

It provides services to all of the companies in the group, including the marketing of all of its products and services.

2. MULTIASISTENCIA, S.A.: A Spanish trading company registered at the Madrid Registry of Commerce in volume 13,985, folio 1, sheet number M-229242, inscription 1ª. Its registered office and tax domicile is located at C/ Ronda de Poniente, 7, Tres Cantos (Madrid • ES28760 • Spain). Its tax ID number (CIF) is ES82261553A.

It specialises in the managing and brokering the repair of claims from the home, business and communities multirisk insurance portfolios and extension of guarantees for their customer companies, insurance groups and bancassurance companies. In recent years, Multiasistencia has developed other complementary services that enhance our offer and allow us to differentiate ourselves from the competition and complement the basic claims management service (premium service in the management of claims, claim reimbursement service, replacement of contents, etc.). In addition, it has incorporated a system that allows the personalised processing of claims, which has given the company the highest levels of customer satisfaction.

3. MULTIASISTENCIA GESTIÓN Y AYUDA, S.A.: A Spanish trading company registered at the Madrid Registry of Commerce in volume 9120, folio 1, sheet number M-146746, inscription 1ª. Its registered office and tax domicile is located at C/ Ronda de Poniente, 7, Tres Cantos (Madrid • ES28760 • Spain). Its tax ID number (CIF) is ES81097958A.

We design, develop and operate programmes for attracting customers and building up loyalty that bring added value to the relationship of our partners with their end customers. These programs include value-added services that allow our customers to differentiate themselves in the market compared to the competition and build up the loyalty of their customers in the medium and long term. We work with companies in the main sectors. We develop custom programmes based on their needs from our extensive portfolio of services and our ability to innovate and develop new products. Our programmes can be tailored to customer value segmentation and continue with socio-demographic segmentation (young people, elderly citizens, etc. ) to help attract/retain these segments.

4. SIGMA REPARACIONES, S.L.: A Spanish trading company registered at the Madrid Registry of Commerce in volume 18025, folio 81, section 8ª, sheet number M-311568, inscription 1ª. Its registered office and tax domicile is located at C/ Ronda de Poniente, 7, Tres Cantos (Madrid • ES28760 • Spain). Its tax ID number (CIF) is ES83411132B.

A company specialising in the repair of claims for the home, businesses and communities. To do this, it maintains an outsourced network, through commercial contracts, with professional repairers in the different trades.

5. MULTIASISTENCIA PROTECCIÓN, S.L.: A Spanish trading company registered at the Madrid Registry of Commerce in volume 23,762, folio 144, section 8ª, sheet number M-426480, inscription 1ª. Its registered office and tax domicile is located at C/ Ronda de Poniente, 7, Tres Cantos (Madrid • ES28760 • Spain). Its tax ID number (CIF) is ES84968882B.

Its main activity consists of carrying out insurance mediation activities such as brokerage.